Privacy Policy

Last Updated: 5/3/25

Welcome to www.heatpumpinstaller.com.au ("Website"), operated by SM Energy Solutions Pty Ltd ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our Website, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Heat Pump Installer is a part of SM Energy Solutions Pty Ltd, which also operates Advanced Energy Solutions. Our business specializes in providing heat pump installations and related services across Australia.

2. Information We Collect

We may collect personal information, including but not limited to:

Name
Email address
Phone number
Address
Information about your property (e.g., eligibility for heat pump installation)
Any other details provided when contacting us or using our services

We may also collect non-personal information, such as website usage data, to improve our services.

3. How We Use Your Information

We use your personal information to:

Provide and manage our services
Respond to inquiries and requests
Process applications for heat pump installations
Improve our Website and customer experience
Comply with legal obligations
Send promotional offers and updates (you may opt out at any time)

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data with:

Service providers, contractors, and partners assisting with heat pump installations
Regulatory bodies, such as Solar Victoria, to facilitate rebates and compliance
Legal authorities if required by law
Our affiliated businesses, including Advanced Energy Solutions, to provide relevant services

5. Data Security

We implement security measures to protect your personal information. However, no online data transmission can be 100% secure. You are responsible for keeping your login credentials confidential if applicable.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and improve functionality. Cookies help us remember your preferences, provide security, and deliver relevant content. We may use both first-party and third-party cookies, including those from services like Google Analytics. You can manage or disable cookies through your browser settings, but doing so may affect certain Website features.

7. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

8. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information
Opt out of marketing communications
Request information about how we process your data

To exercise these rights, contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

SM Energy Solutions Pty Ltd

Website: www.heatpumpinstaller.com.au
Email: info@advancedenergysolutions.com.au
Phone: 0466 113 965

By using our Website, you acknowledge that you have read and understood this Privacy Policy.